If there are any known issues that logically cannot be fixed or we are working on,  or can be worked around, it will be listed here.

WEB

Copying pictures from Outlook not working

Issue

We are seeing issues when trying to copy images from Outlook into Microbizz manually.

This is because our HTML editor is not supporting the way Microsoft is handling the way they copy images from different programs


Recommendations

No temporary solution



Data is imported correctly even though its not accepted

Issue

In some scenarios it's possible to import data to a field that have limits, ex. a number custom field which can maximum have a value of 15 numbers without getting a warning


Recommendations

No recommandations



Echange (calendar) issues

Issue

Microsoft is changing their ways of accessing products which means that you can expierence issues with calendar synchronization 


Recommendations

You can read more about this and how to proceed by clicking on the link below

Microsoft lukker for applikationsadgang med brugernavn og kodeord


EDI is returning a error message

Issue

We are seeing a issue where customers EDI invoices is marked with a error message even though they are send succesfully


Recommendations

Contact our support at support@microbizz.dk with the invoice numbers that it's regarding



Error when opening jpeg images in Microbizz

Issue

Some jpeg images gives an error when you try to open it in Microbizz.


Recommendations

We are seeing an increasing number of this issue, where it turn out that the file in question isn't a jpeg image but a heic-file (another image format). This format isn't a standard image format and can only be viewed using some programs. We are currently investigating if it is Microbizz creating these files.

Files tab are showing outside of its window

Issue

The files layout are showing outside of its window

Recommendations

We see this as a low priority issue and therefor it will not be fixed before implementing our new design


Folders on file server are not placed correctly

Issue

When you use filesync and group your tasks by projects, you may find that the subtasks are not placed under the project


Recommendations

We are aware of the problem and are currently working on on a solution
Filesync synchronization problems

Issue

When using filsync, you may experience that files located in Microbizz are not synchronized to the file server, and vice versa


Recommendations

On any task or other object that is being synchronized, you as a user now have the option to force a synchronization through. You do this by accessing the "Files" tab and clicking on the pencil
Mac issue when copy pasting pictures

Issue 

When using Safari on Mac, you can experience that when pasting pictures with CTRL+V Microbizz will return the text "Image missing"


Recommendations

We recommend to use another browser on Mac.

Mail import support for 2-factor authentication

Issue

Microsoft is changing their ways of accessing products which means that you can expierence issues with mail import 


Recommendations

You can read more about this and how to proceed by clicking on the link below

Mail import support for 2 factor authentication

Overlapping windows

Issue

Some windows could be overlapping and it was therefore sometimes not possible to conitnue your work


It could look like this:


Until now, we have experienced in the following places:

  • When moving files from one task to another
  • When editing PDF fields in a PDF template
  • When opening a daily worksheet in "Search other hours"


Recommendations

We are seeing an increasing number of this issues. In some occasions, it's possible for you to just move one of the windows to continue your work.

We are working on the issues continuously to fix this issue


Reports are slow and sometimes crashes

Issue

We are expericing multiple issues when generating reports where the users either expieriences it takes a lot of time or the report crahes


Recommendations

Besides that we are working on a solution, we recommend you narrow your search criteria for the reports

Save form is saved twice

Issue

We are expiericing a issue where the same form is saved twice. This is an issue in our newest app.


Recommendations

We are working on a new update to our update which will fix this issue


Quick editor - Add images to a note without writing a note are not saved

Issue

Using the quick editor, it is possible to add images to a note without writing a note, but the images are not saved.


The problem is that it is a requirement that you fill in the text field, but in this screen it does not verify if it is written or not.


Recommendations

In quick editors, always type a text when you need to add images to a note.


No temporary solution


APP 3

APP3 Coordinates on images gets lost

Issue

When using skips in forms along with advanced image function, then if a picture has been hidden due to skips (and saved for later) the GPS coordinates as well as the categories will no longer be available.


Recommendations

No temporary solution

Checkout automatically during weekends

Issue

While being checked in on a task, during weekends, it can occur that the phone checks you out at 30 minutes.
Its currently unknown why/how/when this happens.

Platform: Android

Recommendations

No temporary solution

Edit time - Area to press

Issue

The area to edit time is very little

Platform: iOS

Recommendations

You can aim for the first 0.

Equipment lost

Issue

We´ve seen one example where all tools are lost/remove from APP3.

Platform: Android

Recommendations

Reconfiguration fixes this (temporarily)

iPhone SE (2nd gen) crashes

Issue

Its been reported that this specific device crashes.

Platform: iOS

Recommendations

No temporary solution

Location 6300KM away at checkin

Issue

Some devices always gives a warning with "6300KM away" when checking in

Platform: Android

Recommendations

No temporary solution

Marking productuse on objects

Issue

The APP marks the wrong objects.

Platform: iOS

Recommendations

No temporary solution

PDF's wont open

Issue

PDF's wont be opened from files

Platform: Android

Recommendations

No temporary solution

Picture upload crash

Issue

On Samsung devices with OS12,  Uploading from the camera roll crashes the app.

If you have a device that's not a Samsung device, where this issue also happens, please contact our support with details.

Platform: Android

Recommendations

If possible update to OS13.

Save for later - forms

Issue

You can open a form, before its finished updating from a previous "save for later".

Platform: iOS & Android

Recommendations

Wait an extra second before you open a form you just saved for later.

Shortcut "Take" crashes the app

Issue

When using the shortcut function, it crashes the app.

Platform: Android

Recommendations

Navigate to files and take the picture there instead

Timeregistration not visible

Issue

Certain situations and pages makes it impossible to see the endtime

Platform: Android

Recommendations

You can edit your phone font size to be the lowest possible option

Unable to open daysheets in 2022

Issue

If you open a dayheet from 2022 on a user, it doesn’t register in the app.

Platform: iOS & Android

Recommendations

No temporary solution