Known issues

Issue

We are seeing issues when trying to copy images from Outlook into Microbizz manually.

This is because our HTML editor is not supporting the way Microsoft is handling the way they copy images from different programs

Recommendations

No temporary solution

Issue

In some scenarios it's possible to import data to a field that have limits, ex. a number custom field which can maximum have a value of 15 numbers without getting a warning

Recommendations

No recommandations

Issue

Microsoft is changing their ways of accessing products which means that you can expierence issues with calendar synchronization 

Recommendations

You can read more about this and how to proceed by clicking on the link below

Microsoft lukker for applikationsadgang med brugernavn og kodeord

Issue

We are seeing a issue where customers EDI invoices is marked with a error message even though they are send succesfully

Recommendations

Contact our support at support@microbizz.dk with the invoice numbers that it's regarding

Issue

Some jpeg images gives an error when you try to open it in Microbizz.

Recommendations

We are seeing an increasing number of this issue, where it turn out that the file in question isn't a jpeg image but a heic-file (another image format). This format isn't a standard image format and can only be viewed using some programs. We are currently investigating if it is Microbizz creating these files.

Issue

The files layout are showing outside of its window

Recommendations

We see this as a low priority issue and therefor it will not be fixed before implementing our new design

Issue

When you use filesync and group your tasks by projects, you may find that the subtasks are not placed under the project

Recommendations

We are aware of the problem and are currently working on on a solution

Issue

When using filsync, you may experience that files located in Microbizz are not synchronized to the file server, and vice versa

Recommendations

On any task or other object that is being synchronized, you as a user now have the option to force a synchronization through. You do this by accessing the "Files" tab and clicking on the pencil

Issue 

When using Safari on Mac, you can experience that when pasting pictures with CTRL+V Microbizz will return the text "Image missing"

Recommendations

We recommend to use another browser on Mac.

Issue

Microsoft is changing their ways of accessing products which means that you can expierence issues with mail import 

Recommendations

You can read more about this and how to proceed by clicking on the link below

Mail import support for 2 factor authentication

Issue

Some windows could be overlapping and it was therefore sometimes not possible to conitnue your work

It could look like this:

Until now, we have experienced in the following places:

• When moving files from one task to another
• When editing PDF fields in a PDF template
• When opening a daily worksheet in "Search other hours"

Recommendations

We are seeing an increasing number of this issues. In some occasions, it's possible for you to just move one of the windows to continue your work.

We are working on the issues continuously to fix this issue

Issue

We are expericing multiple issues when generating reports where the users either expieriences it takes a lot of time or the report crahes

Recommendations

Besides that we are working on a solution, we recommend you narrow your search criteria for the reports

Issue

We are expiericing a issue where the same form is saved twice. This is an issue in our newest app.

Recommendations

We are working on a new update to our update which will fix this issue

Issue

Using the quick editor, it is possible to add images to a note without writing a note, but the images are not saved.

The problem is that it is a requirement that you fill in the text field, but in this screen it does not verify if it is written or not.

Recommendations

In quick editors, always type a text when you need to add images to a note.

No temporary solution

Issue

When using skips in forms along with advanced image function, then if a picture has been hidden due to skips (and saved for later) the GPS coordinates as well as the categories will no longer be available.

Recommendations

No temporary solution

Issue

While being checked in on a task, during weekends, it can occur that the phone checks you out at 30 minutes.
Its currently unknown why/how/when this happens.

Platform: Android

Recommendations

No temporary solution

Issue

The area to edit time is very little

Platform: iOS

Recommendations

You can aim for the first 0.

Issue

We´ve seen one example where all tools are lost/remove from APP3.

Platform: Android

Recommendations

Reconfiguration fixes this (temporarily)

Issue

Its been reported that this specific device crashes.

Platform: iOS

Recommendations

No temporary solution

Issue

Some devices always gives a warning with "6300KM away" when checking in

Platform: Android

Recommendations

No temporary solution

Issue

The APP marks the wrong objects.

Platform: iOS

Recommendations

No temporary solution

Issue

PDF's wont be opened from files

Platform: Android

Recommendations

No temporary solution

Issue

On Samsung devices with OS12,  Uploading from the camera roll crashes the app.

If you have a device that's not a Samsung device, where this issue also happens, please contact our support with details.

Platform: Android

Recommendations

If possible update to OS13.

Issue

You can open a form, before its finished updating from a previous "save for later".

Platform: iOS & Android

Recommendations

Wait an extra second before you open a form you just saved for later.

Issue

When using the shortcut function, it crashes the app.

Platform: Android

Recommendations

Navigate to files and take the picture there instead

Issue

Certain situations and pages makes it impossible to see the endtime

Platform: Android

Recommendations

You can edit your phone font size to be the lowest possible option

Issue

If you open a dayheet from 2022 on a user, it doesn’t register in the app.

Platform: iOS & Android

Recommendations

No temporary solution