Known issues
WEB
Issue
We are seeing issues when trying to copy images from Outlook into Microbizz manually.
This is because our HTML editor is not supporting the way Microsoft is handling the way they copy images from different programs
Recommendations
No temporary solution
Issue
In some scenarios it's possible to import data to a field that have limits, ex. a number custom field which can maximum have a value of 15 numbers without getting a warning
Recommendations
No recommandations
Issue
Microsoft is changing their ways of accessing products which means that you can expierence issues with calendar synchronization
Recommendations
You can read more about this and how to proceed by clicking on the link below
Microsoft lukker for applikationsadgang med brugernavn og kodeord
Issue
We are seeing a issue where customers EDI invoices is marked with a error message even though they are send succesfully
Recommendations
Contact our support at support@microbizz.dk with the invoice numbers that it's regarding
Issue
Some jpeg images gives an error when you try to open it in Microbizz.
Recommendations
We are seeing an increasing number of this issue, where it turn out that the file in question isn't a jpeg image but a heic-file (another image format). This format isn't a standard image format and can only be viewed using some programs. We are currently investigating if it is Microbizz creating these files.
Issue
The files layout are showing outside of its window
Recommendations
We see this as a low priority issue and therefor it will not be fixed before implementing our new design
Issue
When you use filesync and group your tasks by projects, you may find that the subtasks are not placed under the project
Recommendations
We are aware of the problem and are currently working on on a solution
Issue
When using filsync, you may experience that files located in Microbizz are not synchronized to the file server, and vice versa
Recommendations
On any task or other object that is being synchronized, you as a user now have the option to force a synchronization through. You do this by accessing the "Files" tab and clicking on the pencil
Issue
When using Safari on Mac, you can experience that when pasting pictures with CTRL+V Microbizz will return the text "Image missing"
Recommendations
We recommend to use another browser on Mac.
Issue
Microsoft is changing their ways of accessing products which means that you can expierence issues with mail import
Recommendations
You can read more about this and how to proceed by clicking on the link below
Issue
Some windows could be overlapping and it was therefore sometimes not possible to conitnue your work
It could look like this:
Until now, we have experienced in the following places:
- When moving files from one task to another
- When editing PDF fields in a PDF template
- When opening a daily worksheet in "Search other hours"
Recommendations
We are seeing an increasing number of this issues. In some occasions, it's possible for you to just move one of the windows to continue your work.
We are working on the issues continuously to fix this issue
Issue
We are expericing multiple issues when generating reports where the users either expieriences it takes a lot of time or the report crahes
Recommendations
Besides that we are working on a solution, we recommend you narrow your search criteria for the reports
Issue
We are expiericing a issue where the same form is saved twice. This is an issue in our newest app.
Recommendations
We are working on a new update to our update which will fix this issue
Issue
Using the quick editor, it is possible to add images to a note without writing a note, but the images are not saved.
The problem is that it is a requirement that you fill in the text field, but in this screen it does not verify if it is written or not.
Recommendations
In quick editors, always type a text when you need to add images to a note.
No temporary solution
APP 3
Issue
When using skips in forms along with advanced image function, then if a picture has been hidden due to skips (and saved for later) the GPS coordinates as well as the categories will no longer be available.
Recommendations
No temporary solution
Issue
While being checked in on a task, during weekends, it can occur that the phone checks you out at 30 minutes.
Its currently unknown why/how/when this happens.
Platform: Android
Recommendations
No temporary solution
Issue
The area to edit time is very little
Platform: iOS
Recommendations
You can aim for the first 0.
Issue
We´ve seen one example where all tools are lost/remove from APP3.
Platform: Android
Recommendations
Reconfiguration fixes this (temporarily)
Issue
Its been reported that this specific device crashes.
Platform: iOS
Recommendations
No temporary solution
Issue
Some devices always gives a warning with "6300KM away" when checking in
Platform: Android
Recommendations
No temporary solution
Issue
The APP marks the wrong objects.
Platform: iOS
Recommendations
No temporary solution
Issue
PDF's wont be opened from files
Platform: Android
Recommendations
No temporary solution
Issue
On Samsung devices with OS12, Uploading from the camera roll crashes the app.
If you have a device that's not a Samsung device, where this issue also happens, please contact our support with details.
Platform: Android
Recommendations
If possible update to OS13.
Issue
You can open a form, before its finished updating from a previous "save for later".
Platform: iOS & Android
Recommendations
Wait an extra second before you open a form you just saved for later.
Issue
When using the shortcut function, it crashes the app.
Platform: Android
Recommendations
Navigate to files and take the picture there instead
Issue
Certain situations and pages makes it impossible to see the endtime
Platform: Android
Recommendations
You can edit your phone font size to be the lowest possible option
Issue
If you open a dayheet from 2022 on a user, it doesn’t register in the app.
Platform: iOS & Android
Recommendations
No temporary solution