If you receive the following error prompt when using the route planning module
![](../__attachments/71270407/NoReplyRoutingServer.png?inst-v=d56cc371-7c3c-45ba-a8f3-afa8a6895182)
Example of error message
Check the user is working in the planned period
Workweek
Ensure that the planned user has an associated working week.
- Go to the search bar and type the user name
- Click on the user under the heading Users
- Check the user workweek as shown below
![](../__attachments/71270407/user_workweek.png?inst-v=d56cc371-7c3c-45ba-a8f3-afa8a6895182)
Work plan
Ensure that the planned user is working
- Click on the WORK PLAN tab
- Search for the user
- Ensure that the user is available to work
![](../__attachments/71270407/image-20230223-092843.png?inst-v=d56cc371-7c3c-45ba-a8f3-afa8a6895182)